Privacy Policy

Privacy Policy

Operated by:
BM Commerce Ltd t/a Maison Margarita
128 City Road, London, EC1V 2NX, United Kingdom
contact@maisonmargarita.co.uk
0333 090 9360

1. Overview

This Privacy Policy explains how we collect, use and protect your personal information when you visit our website, place an order or contact us. It replaces the long‑form template currently on this page and provides a clear summary of how your data is handled.

2. Information We Collect

Contact Information : Name, email address, phone number, billing and shipping address.
Order & Payment Information : Order details and payment confirmation details.
Communications : Information you provide when contacting us for support or enquiries.
Device & Usage Information : IP address, browser type, device identifiers and how you interact with our website.
Cookies : We use cookies and similar technologies to improve website performance and personalise your experience.

3. How We Use Your Information

We use your information to:

Process and fulfil your orders
Arrange delivery and returns
Communicate with you about your order
Improve website performance and customer experience
Detect and prevent fraud
Comply with legal obligations

4. How We Share Your Information

Fulfilment & Delivery Partners
We share your name, address and contact details with trusted delivery partners so your order can be delivered safely.
Payment Providers
Your payment details are processed securely by third‑party payment processors.
We do not store full card information.
Service Providers
We may share limited information with service providers who support website hosting, analytics, customer support or security functions.
Legal Requirements
We may disclose information if required to comply with legal obligations or to protect our rights and customers.

We do not sell or rent your personal information.

5. Cookies

We use cookies to:

Enable essential website functions
Analyse website performance
Improve your browsing experience

You can manage cookies through your browser settings.

6. Your Rights

Under UK GDPR, you have the right to:

Access the personal information we hold about you
Request correction or deletion
Request a copy of your data (data portability)
Object to or restrict certain types of processing
Withdraw consent where applicable

7. Data Retention

We retain your information only as long as necessary to:

Fulfil your order
Maintain accurate business records
Comply with legal obligations
Resolve disputes

4. International Transfers

Some service providers may process your information outside the UK or EU.
Where this occurs, we ensure appropriate safeguards are in place, such as Standard Contractual Clauses.