Shipping policy


Operated by:
BM Commerce Ltd (t/a Maison Margarita)
128 City Road, London, EC1V 2NX, United Kingdom
Email: contact@maisonmargarita.co.uk
Phone: 0333 090 9360

1. Order Processing & Confirmation

  • Payment & Verification: Payment is processed securely at checkout. Upon order placement, we immediately verify stock allocation with our manufacturing and distribution partners before your shipment is prepared.

  • Inventory Updates: We maintain real-time inventory tracking. In the rare event an item becomes unavailable after purchase, our team will notify you promptly to offer a choice between an alternative dispatch date or an immediate full refund.

  • Pre-Orders: Select curated items may be purchased on a Pre-Order basis. Estimated lead times are clearly published on the product page prior to purchase. By placing a Pre-Order, you agree to the extended delivery window displayed. Pre-Orders follow the standard terms outlined in our Return Policy.

2. Dispatch & Delivery Timeframes

Once your order is verified, it is dispatched directly from our specialized fulfillment network. Under UK law, standard items will always be delivered within 30 days of purchase unless an extended pre-order lead time was explicitly agreed upon at checkout.

  • Standard Delivery: Typically 5 to 14 business days from dispatch.

  • Specialist & Large Furniture: Bulky or fragile items are handled by specialized white-glove or two-person freight couriers. Delivery times may vary slightly based on regional carrier routes, and the courier will contact you directly to book a delivery slot.

  • Tracking Updates: You will receive a dispatch confirmation email containing tracking details as soon as your order leaves the facility. If you have not received a tracking update within 6 business days of placing a standard order, please contact support at contact@maisonmargarita.co.uk.

  • Pre-Order Lead Times: Pre-Order items follow the extended restock timeline displayed on the product page—typically 45 to 60 business days (8–12 weeks). These lead times account for international manufacturing runs and freight transit.

3. Remote Area Freight Surcharges

  • Remote Postcodes: Deliveries to select remote postal codes incur carrier surcharges due to extended transit routes. This applies to select areas in Northern Ireland and the Scottish Highlands & Islands.

  • Calculation: All applicable regional surcharges are clearly calculated and displayed at checkout. In the rare event a surcharge was miscalculated due to a system error prior to dispatch, you will be notified and offered the option to proceed with the revised delivery cost or receive a 100% full refund.

  • Excluded Locations: We currently do not deliver to UK Offshore Islands, including the Channel Islands (Jersey & Guernsey), the Isle of Man, and the Isle of Wight. Orders placed for delivery to these locations will be cancelled and refunded in full.

4. Property Access & Delivery Prep

To ensure a successful delivery, customers are responsible for measuring their space prior to ordering. Please double-check all dimensions to ensure items can safely pass through:

  • Front doors, entryway gates, and communal access

  • Stairwells, elevators, and narrow hallways

  • Tight turns within the property

If a delivery cannot be completed because the item cannot physically fit into the property, or due to an agreed delivery appointment being missed without 24 hours' notice, reasonable re-delivery or return freight collection charges may be deducted from your refund.

5. Multiple & Split Shipments

To minimize waiting times, orders containing multiple items may be dispatched in separate parcels from different distribution centers at no extra cost to you. Pre-Order items will automatically ship separately from in-stock items as soon as they arrive at our fulfillment hubs.