Privacy policy


Operated by:
BM Commerce Ltd (t/a Maison Margarita)
128 City Road, London, EC1V 2NX, United Kingdom
Email: contact@maisonmargarita.co.uk
Phone: 0333 090 9360

1. Overview

This Privacy Policy explains how BM Commerce Ltd (t/a Maison Margarita) collects, uses, and protects your personal information when you visit our website, purchase our products, or communicate with our support team. We are committed to processing your data transparently and in compliance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018, and the Privacy and Electronic Communications Regulations (PECR).

2. Information We Collect

We collect information necessary to provide our products and services to you:

  • Contact Information: Full name, email address, phone number, billing address, and delivery address.
  • Order & Transaction Data: Items purchased, order history, transaction identifiers, and delivery status.
  • Communication Records: Records of emails, live chat, or phone inquiries when you contact customer support.
  • Technical & Usage Data: IP address, browser type, device identifiers, time zones, and how you interact with our website pages.
  • Cookies & Tracking: Data collected via essential and analytical cookies to maintain site performance and personalize your experience.

3. How We Use Your Information & Legal Basis

We process your personal data under the following legal bases:

  • Contract Performance: To process payments, fulfill orders, arrange delivery, and manage returns or pre-orders.

  • Legitimate Interests: To improve website performance, detect and prevent fraudulent transactions, analyze store traffic, and enhance customer service.

  • Legal Compliance: To maintain business tax records and comply with statutory UK regulations.

  • Consent: For non-essential cookies and marketing communications. We will only send you marketing emails if you explicitly opt-in or subscribe. You can opt out at any time via the unsubscribe link in our emails or

4. How We Share Your Data

We do not sell, rent, or trade your personal information. We share data only with essential operational partners:

  • Fulfillment & Logistics Partners: Name, shipping address, and phone number are shared with direct supplier facilities and freight couriers to ensure successful delivery.

  • Payment Processors: Payment details are handled securely by PCI-DSS compliant payment gateways (e.g., Shopify Payments, PayPal, Klarna). We do not store full credit card numbers on our servers.

  • Service Providers: Third-party providers supporting website hosting (Shopify), customer support software, site security, and email marketing.

  • Analytics & Advertising Partners: Analytics tools (such as Google Analytics and Meta) to help us analyze site usage and run relevant advertising, subject to your cookie preferences.

  • Legal Obligations: Disclosure required by law enforcement, regulatory bodies, or legal proceedings.

5. Cookies & Tracking Technologies

We use cookies and similar tracking technologies to:

  • Enable essential shopping cart and secure checkout functionalities.

  • Understand customer site behavior and improve navigation.

  • Store user preferences during browsing sessions.

Non-essential cookies (such as analytics and advertising cookies) are only enabled if you accept them via our website cookie consent banner. You can control or disable cookies at any time through your web browser settings. Disabling essential cookies may impact checkout functionality.

6. Your UK GDPR Rights

Under UK data protection law, you have the right to:

  • Access: Request a copy of the personal information we hold about you.

  • Rectification: Request correction of inaccurate or incomplete data.

  • Erasure ("Right to be Forgotten"): Request deletion of your personal data where legally permissible.

  • Restriction & Objection: Restrict or object to processing under certain conditions.

  • Data Portability: Receive your personal data in a structured, commonly used machine-readable format.

  • Withdraw Consent: Withdraw consent at any time where processing is based on consent.

7. Data Retention

We retain personal data only for as long as necessary to fulfill the purposes outlined in this policy—including satisfying legal, accounting, tax reporting, or dispute resolution requirements. Standard order records are retained in line with UK tax regulations (typically 6 years).

8. International Data Transfers

Some of our third-party infrastructure and logistics partners operate outside the United Kingdom or European Economic Area (EEA). When data transfers occur internationally, we ensure appropriate legal safeguards are in place, such as UK International Data Transfer Agreements (IDTAs) or Standard Contractual Clauses (SCCs).

9. Children’s Privacy

Our website is designed for adult consumers. We do not knowingly collect or solicit personal information from individuals under the age of 18.

10. Updates to This Policy

We may update this Privacy Policy periodically to reflect operational, legal, or regulatory changes. The latest revision will always be published directly on this page.

11. Contact Us & Complaints

If you have any questions about this Privacy Policy or wish to exercise your data rights, please contact our Data Protection lead:

  • Legal Entity: BM Commerce Ltd (t/a Maison Margarita)
  • Registered Address: 128 City Road, London, EC1V 2NX, United Kingdom
  • Email: contact@maisonmargarita.co.uk
  • Phone: 0333 090 9360

If you are not satisfied with our response, you have the right to lodge a complaint with the UK supervisory authority, the Information Commissioner's Office (ICO) at ico.org.uk.